Tim Hortons

Reviews

• ★ ☆ ☆ ☆ ☆
  Tim Hortons customer service has been on a steady decline for the past few years, but this morning was by far my worst experience yet. This location was filthy and unorganized by 9:30am and the staff had zero leadership or structure. After paying for my food I found myself in a group of five or so customers waiting to be served our simple breakfast sandwiches and coffee. After about ten minutes of watching a clearly untrained employee attempt to complete orders, she was left with no support and fell way behind. In a desperat attempt she started making her own sandwich creations and expected us to take the sandwiches and go. After 3 or so failed attempts she started packaging the incorrect meals for drivethrough customers in an attempt to catch up. 20 minutes into this catastrophe I found my self running out of time and had to leave to return to work. I had to leave without any of the food I paid for, and was disgusted with the whole experience. Tim Hortons clearly has a business structure that works, they are a very successful chain restaurant that has displayed exponential growth year after year. This location however is poorly opperated and maintained. My experience at this location may not be the norm but I will not return to this store. I hope there is some follow up regarding these poor reviews as Tim Hortons continues to expand there franchise and allowing standard to slip. Thank you for taking the time to read my review and I hope this is another progressive step forward towards Tim Hortons focusing on the customer service issues we have all come to expect from the franchise.
  By Ryan Lafleur, January 22, 2017
• ★ ☆ ☆ ☆ ☆
  Worst Tim Hortons ever. Customer service is sooooo bad at this location. Employees are too busy talking to each other and not paying attention to what the customer is trying to tell them. Over a 10 minute wait for 2 sandwiches and soups, and no other customers waiting for food. Very disfunctional Tim Hortons.
  By Lesley McNally, September 17, 2016

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